Here at Encore Tickets, we are committed to our fans. We are passionate about the game, but even more obsessed with providing you the most reliable purchasing experience on the market. In short, this boils down to one thing: protecting your privacy. Allow us to explain:
This privacy policy describes our practices regarding personal and account information that is collected through our Website, located at www.encoretix.com In this policy, "personal and account information" is referring to your name, company name, account information, address, telephone number, e-mail address, and any other identification which may identify you (i.e.: industry, profession, size of company, past purchase history).
Please rest assured that if at any moment in time, we decide to change any detail of our privacy policy, we will alert you. The homepage of Encore Tickets, as well as any other pages we deem appropriate will be updated accordingly. You are our top priority and we guarantee that you will always know what information is collected and how it is used, if at all. We are committed to 100% transparency.
Keep in mind that we have the legal right to modify our privacy policy as needed at any time, so please be sure to review it frequently, and always before making your next purchase. If ever material changes are made, we will communicate that to all of our customers.
When you are on the site:
In order to make a purchase through our Web Site, you must provide us with your name, billing address, and credit card number, expiration of the card, and security code.
If you are simply browsing our site and do not go through with buying any of our unbelievably priced tickets, we still collect your IP address, in an effort to measure our site traffic and help provide a relevant shopping experience.
If you come to our site through an intermediary, we track the location of the link that referred you.
In any situation, we observe what kind of browser you use so that we can optimize our website for future visitors. We also follow what pages you visit once on the site to better understand navigation habits.
For Frequent Fans & Buyers:
Once you create an account on Encore Tickets, we will need access to your name, e-mail address, home address, phone number, zip code and password. Please keep in mind, protecting your privacy is crucial to us, so do not give out your account password to anyone.
If you choose to subscribe to our newsletter (which you should, it's awesome), we store both your e-mail and home address so that we can send you all kinds of promotional offers. You may unsubscribe at any time by clicking the "unsubscribe" link located at the bottom of every e-mail.
When you chat with a representative online, we collect your e-mail address and any other order information that might be needed to respond to your question/concern and provide a hassle-free shopping experience.
If any of your personal information changes, or if you no longer require our services, you can correct or update what is in the system by e-mailing our customer support at orders@encoretix.com, or calling us at (301) 718-2525
Please note that that for legal obligations, we retain all personal information as long as your account is active or needed to provide you services. In the event of a dispute or to enforce our agreements, we may need client information, which is never shared with third parties.
Personal and Account Information:
We use 128-bit encryption technology and Secure Socket Layers ("SSL") in all areas where your personal and account information is required. Our Web site is certified by VeriSign, which verifies that our Web site is authentic and that we use SSL security. To view our VeriSign certificate, click on the image of the closed lock or the solid key at the bottom of your browser window. Our Web site security information will appear.
In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies + Third Party Cookies
A cookie is a small text file that computer's store for record keeping. Almost every retail website makes use of cookies, as does Encore Tickets. We do not share any information that is stored in cookies with anyone. Our website uses BOTH session and persistent cookies. Session cookies expire once you close the browser, and make it easier to steer through the site. Persistent cookies remain on your hard drive even after you have closed down the browser. We use them to store your e-mail address, which saves you time next time you shop on the site. In addition, persistent cookies help us track and target user interests in order to enhance the shopping experience in the future.
Each browser has a different method for persistent cookie removal, all of which are very simple. Please look at the "help" file on your browser for more instruction.
Our privacy statement does not include any third parties; we do not have access or control over these cookies whatsoever.
Agents/Service Providers/Third Parties:
We use a limited amount of third party services for order completion, such as a FedEx to ship our orders & our credit card processing company for billing. We share your name, email address, billing and shipping address with third parties only when necessary for order completion. These third parties are prohibited from using any identifiable information for promotional purposes.
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Your personal and account information will never be sold, shared, rented or traded to third parties except under the following circumstances:
We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.
Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.
Social Media (Features) and Widgets:
Our website includes social media features: twitter, Google+ the Facebook Like button and widgets ("share this" button or interactive mini-programs that run on our site). All of these may collect your IP address, which pages you visit on Encore Tickets and may set a cookie to enable the feature to function properly. All social media features and widgets are either hosted by a third party or hosted directly on our website. Each interaction with each different feature or widget is governed by individual privacy policies, which are set by the company providing it.
Contests/Surveys:
If you enter a contest or survey on our site, we collect information that is necessary for entry or participation, such as name, address, e-mail, telephone number,
Questions/Comments/Concerns/Feedback:
You can reach us by email orders@encoretix.com or you can call us toll-free at (301) 718-2525. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.
Email: orders@encoretix.com